Privacy Policy

Effective Date: May 18th, 2024

This Privacy Policy explains how we collect, use, and protect personal information from visitors, members, and customers who use our website, booking system, and text-messaging services.

1. Information We Collect

We collect personal information you provide when you:

• Make or manage a booking through our website (www.poollab.pro)

• Contact us via our online form, email, or text message

• Complete payment for a booking

The information may include: full name, email address, phone number, booking details, and payment info (handled securely by Stripe).

We do not collect information through unsolicited text messages. SMS communication occurs only after you initiate contact or provide your number voluntarily.

2. How We Use Your Information

We use your information only to manage bookings, send door codes and reminders, respond to inquiries, process payments (via Stripe), and improve user experience. We do not sell, rent, or share your personal information for marketing or lead-generation purposes.

3. Third-Party Services

We use trusted third parties to support our services:

• Skedda – Booking management platform

• Stripe – Secure payment processing platform

These providers handle personal data only as necessary to perform their services and comply with data-protection laws.

4. SMS Messaging and Consent

By providing your phone number, you consent to receive text messages related to your booking or

inquiry. Messages may include booking confirmations, door code access, and reminders. No marketing SMS is sent without explicit consent.

Opt-Out: Reply STOP to stop receiving messages. Message and data rates may apply.

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All other categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Retention and Security

We retain data only as long as needed and protect it through encryption and secure access. Payment data is processed by Stripe under PCI-compliant standards.

6. Your Rights

You may request access, correction, or deletion of your data, or withdraw consent for SMS. Contact info@poollab.pro for requests.

7. Updates

We may update this policy periodically at www.poollab.pro/privacy